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Clark Mercer Sandy, UT 84094 801-573-7798 clark.m=
ercer@us.army.mil
SUMMARY:=
<=
/span>Proven reliable and diligent worker eager to m=
ake a
significant contribution utilizing my demonstrated technical knowledge, s=
kills,
and exceptional customer service abilities, in the areas of Information S=
ystems
Administration, Storage and Security. Technical =
▪ Certifications:
MCITP Enterprise Administrator Server 2008, MCTS Windows 7 Configuring, Profile: &nbs=
p;
MCSE, CCNA, Security+, Net+, A+. <=
span
class=3DGramE>&=
#9642; Awarded Top Secret security clearance in 2007.=
<=
span
style=3D'mso-spacerun:yes'> &#=
9642; Technologies & Platforms: VMware vSphere 4 (ESX), fiber SAN, iS=
CSI
SAN, MS Clustering, Exchange 2K3, SQL 2K5, SharePoint 2K3, Blackberry
Enterprise Server 4.1, CommVault Galaxy Backu=
p 7.0,
Proficient with Windows XP through Windows 7 & Windows Server 2K thro=
ugh
2K8. Familiar with RHE Linu=
x 5
server. ▪ Possess an invaluable combination of hardware =
&
programming background, industry certifications, & superior interpersonal skills, along wit=
h a degree
in computer science & over 9 years of experience. Education:=
Southern
B.S.,
Computer Science, 2003. &=
#9642; Computer
Information Systems minor; emphasis in networking. &=
#9642; Scholarships received for exceptional GPA. ▪=
Courses and Formal Training: VMware vSphere 4, Troubleshooting Vista, Cisco Academy, SQ=
L 2K5
Admin, RHE Linux Admin, AD for Server 2003, Ultimate Exchange 2003, Advan=
ced
Network Administration, Network Design, Network Service & Support. Experience:=
Systems
Administrator, Install, administer and
maintain servers to include: Exchange 2003 clusters, DNS, DHCP, and file
servers, both physical & virtual machines. Work on Windows Army Gold Master=
(AGM)
systems comparable to Federal Desktop Core Configuration (FDCC) systems.<=
span
style=3D'mso-spacerun:yes'> Administer multiple SANs both fi=
ber
channel and iSCSI. Manage and maintain Microsoft Ac=
tive Directory
environment. Prioritize,
troubleshoot, and resolve server related customer cases. Implement and administer disk-to-=
disk
backups, as well as restore procedures of named servers. Supervisor: Greg Garner. Computer Specialist, Help Desk,
UT-ARNG. (Dec 03 to Mar04) Provide
tier one assistance with e-mail, internet, and network troubles for
users. Receive, evaluate,
document, and resolve, or route technical issues to proper department. Technical Support Specialist, Solve
computer and internet related problems through effective
troubleshooting. Administer
phone, e-mail, and on-site technical support for DSL, wireless, and dialup
internet customers; both private and commercial. Utilization and configuration of
modems, switches, and WAPs.
Successfully coordinate all new DSL customers’ correct DSL r=
outer
& computer configuration.
Supervisor: Jeff Knight. Computer Technician, Mountain We=
st
Office. (Aug 00 to May 01) Efficiently
build, upgrade, diagnose, and repair computer systems for small and medium
sized companies
as well as personal systems . Administer
on-site troubleshooting and repair of computer
and network systems along with one-on-one computer training for customers=
. Provide phone
technical support for consumers of computers and computer parts. Supervisor: Glen Sanders.
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